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Have questions about your order or our bamboo products? Contact Bamboo Sports—we’re happy to help with sizing, shipping, returns, and more. Contact our team.

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Privacy Policy

Returns Our refund policy lasts 30 days. If 30 calendar days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.&nbsp; If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds If you haven’t received a refund yet, first check your bank account again.&nbsp; Then contact your credit card company, it may take some time before your refund is officially posted.&nbsp; Next contact your bank. There is often some processing time before a refund is posted.&nbsp; If you’ve done all of this and you still have not received your refund yet, please contact us at info@bamboosports.us
Exchanges&nbsp; We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bamboosports.us and send your item to: Bamboo Sports 7559 Orange Plains Drive Sparks, Nevada 89436 United States.
Shipping To return your product, you should mail your product to: Bamboo Sports 7559 Orange Plains Drive Sparks, Nevada 89436 United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund Policy

GET FREE SHIPPING ON ALL ORDERS OVER $50 WITHIN THE CONTINENTAL US
ORDER PROCESSING
All orders will be shipped out on the same day if received on a business day prior to 11:30 am PST after submitting your purchase (excluding holidays). Purchases made after 11:30 am PST will not be shipped out until the next business day.
When your order is shipped, you will receive a shipping confirmation email message which will come with a tracking number so you can track your order until it is delivered. All orders are shipped through USPS.&nbsp;
We do not ship on weekends or holidays. If you place an order on any of those days, your package will be shipped out the following business day. If you order after 11:30am PST on a Friday, your order will likely be shipped out on the following Monday.
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Standard Shipping USPS Ground Advantage Mail
5-7 days delivery time depending on the ship to address 
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&nbsp;Cost: $5.00 (Free on orders over $50.00)
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USPS Priority Mail
2-4 days depending on the ship to address 
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Cost: $10.00
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HOLIDAY SHIPPING UPDATE
Due to high demand and during the holidays, our distribution center in Reno, Nevada and carriers may be experiencing possible delays. Delays can run an additional 2-5 business days on top of all normal delivery times. This means orders that normally have a 5-7 business day delivery time can take up to 12 business days to be delivered.&nbsp;
We're working hard to get you your order as soon as we can. During the holidays, we cannot guarantee normal shipping timeframes. Thank you so much for your patience if any unexpected delays arise.

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