Refund Policy

Customer Satisfaction

Our number one goal is for us to provide the best socks on the market to our customers and we want you to LOVE our socks just as much as we do! If for some reason there is an issue with your order please reach out to us within 30 days of purchase via email at info@bamboosports.us for a full refund or replacement. 

RETURNS

We are strict with our quality control, but occasionally something might slip past the quality control team. If we sent you an incorrect order by mistake, you changed your mind, or wish to return an unwanted gift, we will refund your purchase if the package is returned within 30 days of purchase. 

Buyer will be responsible for all shipping charges. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost once your return is processed.

Items must be returned in the original condition and original Bamboo Sports packaging. We are not responsible for product(s) returned incorrectly. If any item(s) are returned outside of the Refund policy terms they will not be shipped back and will not be refunded.

If you placed an incorrect order online, and it’s still within 1 hour of submitting your order, contact us immediately and we will cancel the order if it hasn’t been shipped out yet.

RETURN INSTRUCTIONS

Email us at info@bamboosports.us with your order number, and a quick note explaining the reason for your return. We will reply back with a return authorization number. Once you receive that number, you can send back your items with that number written on the package. Buyers are responsible for all return postage. 

It can take up to 25 days for an item to reach us once you return it. After we process the refund we will update you via email. Your refund will go back to the original purchaser’s method of payment. Refunds typically take 5-10 business days depending on your bank.

If you do not see a refund on your banking statement 2 weeks after the refund was processed, please reach out to us.

EXCHANGES

We will happily help you process an exchange within 30 days of purchase. The item will need to be returned to us in its original condition with Bamboo Sports packaging intact. Please reach out to info@bamboosports.us for help.

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